American Physician Partners Chief Medical Officer Dr. Tony Briningstool recently addressed APP's response to managing its Emergency Department contracts through the COVID-19 pandemic. Dr. Briningstool highlighted keys to success including strong leadership on the ground, innovative solutions to care, and partnering with our hospitals to safely bring patients back to the ED.
At American Physician Partners, we take tremendous pride in fostering a culture that allows physicians to succeed. In this video, several of our physicians from multiple Ballad Health hospitals describe why they enjoy working at APP.
Greetings from the Northern Region. As I write this, it is the day after Labor Day, and fall has already begun here in Michigan. This is my annual reflection for September Sepsis Awareness Month, and as your Champions for Sepsis Chair, I would like to share a few thoughts. The year 2020 has been—and remains—a very challenging one for sepsis given the pandemic and the oncoming influenza season, from the temporary suspension of mandatory CMS reporting to the clinical complexity of treating a new viral sepsis with Sars CoV 2. Now is the time for us to evaluate the current status of each of our sepsis programs and identify what we can do as front-line providers and leaders to adjust and improve our programs in this ever-changing environment.
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Download our whitepaper to learn how to improve the front end, middle, and back end of the Emergency Department and drastically increase performance
Regardless of the specific initiatives you implement to improve your Emergency Department’s performance, there are several critical factors you must address first to set your team up for success. Those initial steps to get started are outlined below.
Achieving Excellence in the Emergency Department
- Always keep in the forefront of your mind who your customers are. Providing quality care to your patients is only the beginning. The ED medical director as well as every member of the ED team must recognize that they also serve other customers, including the nurses, medical staff and hospital administration.
- You need to secure buy-in from these customers prior to implementing any changes. Change starts from the top, and administration must be on board with the plan at the start. The ED nursing director and the ED medical director must be a cohesive unit, presenting a united front to all staff members. And the ED physicians and APCs must be committed to embracing new processes.
- The single most common mistake a new ED medical director makes when managing through change is to say something once and assume it will happen. The reality is that you must be tenacious and persistent, reinforcing the message even after things are “fixed,” as it’s human nature to default back to old processes.
- Finally, it’s necessary to change a culture that believes “it’s ok to delay.” Change will automatically be met with resistance, and it’s challenging to overcome ingrained beliefs. Again, the medical director must be tenacious and persistent in delivering the message that delays are not acceptable
It's no secret that caregivers have long struggled with burnout due to ever-rising pressures, but keeping morale high and staff motivated during the unprecedented COVID-19 pandemic has proven challenging for even the most experienced healthcare leaders.
This guest post by Dr. John Kitsteiner, Medical Director-Emergency Department at Greeneville Community Hospital, is a powerful open letter to not only his team members but to all healthcare workers detailing the imperativeness of servant leadership and its importance during challenging times.
A number of businesses are showing their appreciation for frontline healthcare providers by offering free or highly discounted items. American Physician Partners scoured the Internet to identify and share some these items with you. Thank you for your sacrifice and your commitment to keeping us all safe!
A hospitalist is a physician or other healthcare provider who specializes in caring for hospitalized patients. Hospitalists are trained in general internal medicine and other medical specialties. Because hospitalists do not maintain outside practices, they can focus attention exclusively on your medical care inside the hospital.
In conjunction with Angel Troxell, the Emergency Department Director at our hospital, we developed this process to reduce the viral load in the treatment room and reduce exposure to the healthcare team for Code Blue and intubation of COVID-19 suspect or confirmed patients.